1
Return Eligibility
We accept return requests within 14 days of delivery only for items that arrive damaged, defective, or different from what was ordered. We do not accept returns or provide refunds for change of mind, incorrect size selection, fit preferences, or color preferences, unless required by applicable law. Items reported as damaged, defective, or incorrect must be associated with an order placed through our online store. We may request reasonable information or photographs to help verify the issue.
2
How to Request a Return
To request a return or report an issue, please email midnightmerch1200@gmail.com within 14 days of receiving your order. Please include:
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Your order number
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A description of the problem
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Photographs of the item and packaging, if applicable
Please wait for our instructions before sending an item back. We will review your request and explain the next steps.
3
Refunds & Replacements
If we confirm that an item arrived damaged, defective, or incorrect, we will offer an appropriate resolution, which may include a refund or replacement, subject to applicable law and product availability. Approved refunds will generally be issued to the original payment method. We will initiate the refund promptly after approval and communicate any applicable processing timeframe. Your bank or payment provider may require additional time to post the funds. Where a refund is required by law, we will honor the applicable requirements.
4
Return Shipping
For approved returns involving damaged, defective, or incorrectly shipped items, we will provide return instructions and cover reasonable return shipping costs where appropriate or required by law. Please contact us before returning an item so that we can help arrange the return.
5
Items Not Eligible for Voluntary Returns
We do not accept voluntary returns for:
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Items that are not damaged, defective, or incorrect.
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Items returned solely because of a change of mind.
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Items that do not fit or are not the customer's preferred color or style.
These exclusions do not apply where a return, refund, repair, replacement, or other remedy is required by applicable law.
6
Order Errors & Delivery Issues
If you receive the wrong item or your order arrives damaged, please contact us within 14 days of delivery so we can investigate and assist you. If your order has not arrived within the stated delivery timeframe, please contact us for assistance. Nothing in this policy limits any rights or remedies available to you under applicable law.
7
Contact Information
For return and refund inquiries, please contact:
Business name: Midnight 1200 LLC
Customer service email: midnightmerch1200@gmail.com
8
Applicable Law & Consumer Rights
This policy is intended for orders shipped within the United States. Consumer protection laws vary by state and may provide rights that cannot be waived or restricted by a store policy. Nothing in this policy is intended to limit any non-waivable statutory rights or applicable legal remedies. We reserve the right to update this policy as permitted by law. The version applicable to an order will be determined in accordance with applicable legal requirements.